Digital Account Manager

The Role:

For this position, we expect you to have an in-depth understanding of how digital marketing can help our clients achieve their business goals. You should be methodical and have excellent client-management skills. As a Digital Account Manager, you should also use your communication skills to collaborate effectively with various clients with a range of digital marketing knowledge.

Ultimately, you should be able to facilitate the management of our client deliverables within quality, time and budget requirements and responsible for ensuring the client receives the agreed deliverables within the framework outlined in the associated contracts.

Key Tasks and Responsibilities

• Act as “Client Advocate” within Blueclaw, assessing and reviewing the quality of all work undertaken and delivered by the agency.
• Apply a strategic approach to all Blueclaw’s client work, ensuring that all projects/contracts have clear and commercial KPIs, agreed by clients.
• Develop a strong understanding of the products, competition, industry, marketing goals and commercial objectives of each of Blueclaw’s clients.
• Oversee processes within the client services function designed to improve client retention, accountability and the facilitation of upsells/renewals.
• Support Blueclaw’s channel leads (SEO/Digital PR and Paid media leads) as they undertake regular reporting duties, and taking responsibility for monthly, quarterly and ad hoc reporting and analysis for clients.
• Support all members of the delivery team with client liaison and support with client relationships where required.
• Ensure we report effectively to clients in a timely manner and to agreed standards.
• Oversee monthly client reports – providing a sound and cohesive commercial understanding both internally and externally.
• Lead regular performance review sessions for client projects/contracts.
• Lead client renewal meetings and develop a client traffic light system to keep channel leads aware of renewal schedules/risks.
• Responsible for ensuring client retainers/renewals process is clearly understood and adhered to.

If you have something to offer, we are keen to hear it – Please get in touch or apply using the form below.

The role includes flexible working. Plus a hybrid mix of part office and part WFH.